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Quality, safety and environment

The first semester of 2013 was a period in which many of the targets set by the Quality, Safety and Environment Department were reached.

Some of the main results include:

  • The support given by the entire DCQSA to a project for a thorough reorganisation of the DGO, following which the DCQSA itself was reorganised, bringing significant changes both to the QSA Coordination structure and in the creation of the Single SPP.
  • Proactive participation in works aimed at updating the company's Business Plan, that led the Department to take part in specific meetings in the months of April and May with other Company departments, and Subsidiary companies;
  • The positive outcome of the checks for maintaining the certification of the "integrated" quality, safety and environment management system of Hera Spa and many of the Group's companies, with very good results;
  • Attainment of the SA8000 Certification, given to management systems that are compliant with issues pertaining to social responsibility: this result was reached following the first certificate check, which took place in the month of March.
  • In June, the Group Laboratories obtained the maintenance of the Accredia (ISO 17025) accreditation;
  • The activities related to the EHS project continue; promoted by central management, this project is intended to outline the development of Company Information Systems in the area of Health, Safety and Environment. The aim is to implement a management system relating to Health, Safety and Environment that operates in synergy with the Group's other enterprise applications;
  • ISRS, the project launched in 2012 with the objective of evaluating the "health" level of the integrated management systems in the area of QSA, in order to promote the implementation of management systems that are both efficient and tailored to the company's concrete features, proceeded during the first semester of 2013: all preparatory activities aimed at increasing the necessary knowledge and instrumental competencies were carried out. The first pilot assessment was conducted by DNV and the first results were analysed. The project is advancing in line with its initial planning. SAP Audit Management: DCQSA, with the support of FOL, completed all of the project phases regarding the development of an information system for managing auditing activities and for managing Non-conformities by way of SAP modules, as well as the training activities for personnel destined to use the application itself; at the beginning of the year the system became fully functional. Both the auditing activities and those involved in managing the consequent NCs are currently managed with this information instrument.


In the first semester of 2013, in conjunction with the Purchasing and Procurement Department, a further highly significant training campaign intended for company representatives was carried out, to focus attention on issues concerning supplier performance control, with particular emphasis given on this occasion to social responsibility.
All of these activities took place in addition to the routine ones planned and implemented by the DCQSA in order to maintain the Group's Integrated Management System, including activities aimed at verifying the coherence and QSA conformity of procedures and instructions drafted by various corporate structures, updating the system documentation, QSA manual, system procedures, and risk assessment and environmental analysis documents.
With regard to Health and Safety, in 2012 the wide-ranging and articulated project "A year for safety in the Hera Group" came to a satisfactory conclusion, except for the completion of the training activities of the "A year for safety" project and the continuation of the two projects "Work Related Stress" and "Machinery Equipment".
An analysis of data concerning on the job injuries in the period from January to June 2013, portrays an overall situation that is in line with the foreseen objectives and that shows improvement with respect to the corresponding period of the preceding year. A comparison with 2012 reveals a decrease in the overall number of injuries (84 in the first 6 months of 2012 - 74 in the first six months of 2013), and therefore in the Accident Frequency Index (23.72 in the first six months of 2012 - 21.0 in the first six months of 2013). As regards the number of days of absence due to injuries, an improvement can be seen here as well (3,129 in the first six months of 2012 - 2,280 in the first six months of 2013) and therefore a reduction in the parameter of the Severity Rate (0.87 in the first six months of 2012 - 0.65 in the first 6 months of 2013).
Concerning the number of missed injuries (Near Miss) reported, after an unsatisfactory beginning of the year, in which the number of reports was far below the expected level, in June the overall data exceeded the estimated objective. The relation between reported near misses and actual injuries did in fact exceed the 90% foreseen as a target for 2013 (this data is not yet in line with the figures of the Technical Customer Management Department, which remain at 25%). A detailed analysis of the ways in which injuries come about shows that in itinere (between home and work) injuries, Falls or slips, and Impacts or crushes represent the three main causes of injuries (respectively: 24.3%, 23% and 16.2%). Injuries caused by on-work road accidents (7 events) represent 9.5% of the total number of cases.
In order to represent HERA S.p.A.'s activities in the area of plant design in a broader and more "strategic" way (including waste disposal/recovery plants and power plants, that fall under the categories OS14 and OG9 ) the SOA certification portfolio was renewed in June 2013 (Attestation n. 14202/04/00) with additional certifications concerning the Gas Networks and the Integrated Water Cycle (OG6) and the Electric Energy transportation grids (OG10). Certifications were also obtained concerning planning, construction and maintenance of purification, depuration (OS22) and district heating (OS28) plants. Also note the implementation of a methodological procedure for gathering documented evidence that can be retraced with the Company's information systems and referred to the data of audited accounts.
During the first semester of 2013, activities relating to the EHS (Environment, Health and Safety) project also continued; this project is promoted by the DCQSA Management, and its objective is to integrate the Health, Safety and Environment management system with the Group's other enterprise applications. As further confirmation of the strong impact on development of Company Information Systems, activities were concentrated - in the first phase - on the creation of a form concerning Health Surveillance and the preparation of a prototype aimed at defining the requisites of the application that - at the conclusion of the planning phase - will be implemented in the group's structures. Closely linked to this development, training and information initiatives were introduced to facilitate the introduction of innovative approaches in knowledge management in administrating protection and risk prevention in the work environment.
An in-depth examination of the evolution of the regulatory framework continued to be carried out by the QSA and Privacy Regulatory Oversight Bodies, that consisted in the acquisition of changes in legislation and the regulatory analysis of the ensuing consequences, brought to the attention of the persons responsible; the activities of acquisition and regulatory interpretation led to the creation of 28 informative flash slides, intended for process managers, the Privacy Protection, the QSA and the RSPP.

It also brought about the need to elaborate 18 thematic regulatory analyses that provided interpretative guidelines, as well as amendments of the check lists to keep regulatory compliance in the areas of safety and the environment under control.
The principal consequences for management deriving from the restructuring of the DGO and the disincorporation of FoL consisted in the revision of important documents of the company's management system, such as: procedures for management of legal or other provisions, including updates concerning RACI; procedures for managing documents, to guarantee their optimal authorisation profile, with respect to D.lgs 81/08; Guidelines on responsibility concerning health, safety and the environment, to ensure that the company's security positions become more and more coherent with respect to the organisational roles and the due authorities; procedures for securely managing contracts for tender, to bring the requesting party's tasks and responsibilities in line with the new roles following company organisation.

As regards Privacy Protection, an analysis of the risks to which personal data treated in Hera SpA are exposed was initiated, following a methodology that had already been tested as to its logical security, in order to define the minimal, specific and adequate security measures that follow.
The perspective of an ever greater integration with the Quality, Safety and Environment system led to sample audits being programmed and planned in the management of the video surveillance of the water treatment plants in Bologna, using the SAP audit management tool.
In a collaboration with the DCPO, a realignment of the positions of responsible privacy was carried out, and structures entrusted with the reorganisation of the subsidiary companies were set into place, which necessitated 10 meeting rooms in each of which roughly 20 people were trained.

At the beginning of the year, the reorganisation of the DCQSA saw the entry of the Supervision of Physical and Logical Security in the Quality, Safety and Environment Department.
This new Structure was presented to the Company's other Departments, within the framework of specific meetings.
The Security Supervision presented the results of the Analysis of Risks for Information Security to the Hera Group's Risk Committee, along with an articulated proposal for an Intervention Plan to bring the recorded risk level below the threshold established by the Committee. These interventions will be contained within the Business Plan, and their efficiency will be measured year by year by the Security Supervision, through a periodic revision of the Risk Analysis.
The Guidelines and Security Policies have been revised and brought into line with the most recent evolutions of the regulatory framework concerning Privacy and the regulation of the recent introduction of Wi-Fi in the Company.
The Auditing activities carried out by the Security Supervision have been reconciled with the methods and tools used in the Department. The Auditors followed a specific training course dedicated to "Auditing Techniques ISO 19011" and the use of the SAP audit management tool. During the first semester, the Security Supervision carried out 6 Audits on the whole, successfully applying these new methods and tools.
Lastly, a Technical Audit was carried out on the security of the information infrastructure of the Remote Centre for Fluid Networks, whose results were shared with the Technical Services and Operations Department and led to the drafting of a plan for improvement.